Privacy Policy
Your privacy and your child's safety are our top priorities. Learn how we protect your data.
Last updated: January 2025
Our Security Promise
HIPAA Compliant
Enterprise-grade security standards
End-to-End Encryption
Your data is protected in transit and at rest
Privacy Controls
You control what data is shared
1. Information We Collect
Personal Information
- Child's name, age, and developmental information (with parent consent)
- Parent/caregiver contact information
- Progress tracking data and exercise results
- Communication preferences and settings
Usage Information
- App usage patterns and feature interactions
- NurooAi chat conversations (anonymized for improvement)
- Device information and technical logs
- Performance metrics and error reports
2. How We Use Your Information
- Personalized Learning: Create customized exercises and activities for your child
- Progress Tracking: Monitor development and provide insights to parents
- AI Improvement: Enhance NurooAi responses and platform features
- Support Services: Provide customer support and technical assistance
- Safety: Ensure platform security and prevent misuse
3. Data Protection & Security
Security Measures
- End-to-end encryption for all data transmission
- Secure cloud storage with industry-standard protection
- Regular security audits and penetration testing
- Access controls and authentication protocols
- HIPAA-compliant infrastructure and processes
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. You can request data deletion at any time.
4. Your Rights & Choices
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Export your data in a portable format
- Opt-out: Unsubscribe from communications
- Consent Withdrawal: Withdraw consent for data processing
5. Children's Privacy
Nuroo is designed for children with special needs, and we take extra care to protect their privacy. We never collect personal information from children without explicit parental consent.
- All child data collection requires parental consent
- Parents can review and delete their child's data at any time
- We never share children's personal information with third parties
- Child data is used only for educational and therapeutic purposes
6. Third-Party Services
We may use third-party services for analytics, cloud storage, and communication. All third-party providers are carefully vetted and required to meet our security standards.
We never sell your personal information to third parties for marketing purposes.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the app. Continued use of our services after changes constitutes acceptance.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@usenuroo.com
Support: support@usenuroo.com
Address: Manavault Studio